|13 Lovett Rd. Oxford, MA 01540 Phone: (508)987-2927 Fax: (508)987-9756
Q: When my pet is boarded is he in a pen with other pets?
A: No. All animals have their own individual runs. They are never in direct contact with other dogs
unless you request group playtime. However, if you own two or more dogs they can stay together.
Q: Do I need to bring my pets food, toys, and bedding?
A: You can if you want. We supply bedding for every pet. All the bedding is changed at least once a
day. We have plenty of toys and bones for them to play with. We serve Bil-Jac food. Bil-jac is a high
quality chicken food that is very easily digested. We are more than happy to accommodate any
special diet, just bring it with you. If you choose to bring your own food, we ask that you not bring a large
bag full. They are hard to store (especially when we have them for each dog) *Please note that if you do
bring in your own toys or bedding, you may not get them back or they may be damaged when they are
returned. We use bleach on all laundry.*
Q: Why do you charge by the day and not by the night?
A: Very simply, we are with your pet all day feeding, cleaning, exercising, medicating, and whatever
other attention you pet needs or desires. At night we let them sleep.
Q: Is there anyone at the kennel at night?
A: Yes, the owner lives on-site and is there in case of emergencies. There is also 24 hour video and
fire monitoring. Both managers also live within 10 minutes of the resort if extra help is needed in an
Q: How often does my dog get let out?
A: During the warmer months the larger breeds are let out at 7:00 am and are allowed to roam from
their inside kennel to their outside kennel all day until 9:00 pm. During the winter they are let out into
their back run every 2-3 hours (plus any extra play packages you may add). The last time the dogs are
let out is 9:00 pm. The smaller breeds have heated indoor/outdoor kennels and they are able to roam in
and out all day and night.
Q: I have a short nosed breed that can't stand the hot weather. Do you have air conditioning?
A: Yes. The entire upstairs (small dog runs, grooming, cat room, daycare rest areas and lobby) has central
air conditioning. The larger runs downstairs are cooled using large fans. Playtime is also done when the
play area is shaded to help keep everyone cool. The whole kennel is heated in the winter (yes, that
includes the "cold kennel").
Q: Do I need an appointment to tour the facility?
A: No. You may stop by whenever it is convenient for you during regular business hours and a member of
our staff will be more than happy to show you around.
Q: Do I need a reservation to board my pet?
A: Yes. We have many clients and we try to accommodate everyone, however, reservations are needed
to ensure that we have space for your pet. This is especially true during school and summer vacations
as well as around the holidays, and especially if you want your dog to stay in the cold kennel.
Q: What is the cold kennel? Is it always cold?
A: The cold kennel got its name from the original owner, Bill Trainor. He was a professional handler.
He wanted a place to keep heavy coated dogs such as huskies where they could stay in a
cooler environment than the other dogs. Nowadays, the cold kennel is warm in the winter and
cool in the summer. It is our most popular boarding area because the run area is so large.
Q: How many groomers do you have on staff?
A: Two! Lynn Boucher is owner of the resort. She is also an award winning, nationally certified
master groomer. Lynn has been grooming since 1974. In January 2014 we had the pleasure of
add Sue Pratt to our grooming staff. She too is a board member with the NEPGP and brings over 40 years
Q: What is the difference between a certified groomer and a non-certified groomer?
A: Groomers in the state of Massachusetts do not have to be licensed, nor do they have anyone
regulating their business. A certified master groomer has taken it upon themselves to better understand
the breeds and their grooming needs. They are tested by the National Dog Groomers
Association of America on breed standards, pet health, animal behavior, and animal safety.
These tests are both written and performed on specific breeds. This ensures the NDGAA that the
groomer is proficient in all breeds.
Q: Why does my pet have to stay all day?
A: We like to take in all of our grooms for the day between 8 and 8:30am. This allows the groomer to do
all pre-bath work, bathe and dry the pets, then finish them one by one. To have appointments set up like
a beauty salon would mean that fewer animals could be done in a day. That would raise prices.
Also, by having your pet spend the day, they are able to get breaks between each aspect of their grooming.
This causes less stress to your pet as well as less chance of our groomer being injured by an over anxious
pet. We do try to make exceptions for elderly pets and pets with seizure disorders.
Q: My cat can be nasty. Do you ever use tranquilizers?
A: Never! Most cats, if given the right environment, will calm down and let you groom them. If they
are extremely fractious, we will advise you to take them to your own vet to be anesthetized and
groomed there. Lynn is known for her prowess with cats. She now teaches seminars on cat
grooming to other groomers throughout New England to help them better hone their skills.
Q: Does my dog have to have a 'show dog' haircut?
A: No. We will groom your dog to your specifications. Being a master groomer, Lynn knows how to
modify any haircut to suit your needs. As long as it doesn't harm your pet, Lynn will do as you ask.
Frequently Asked Questions
Precious Furs Pet Resort
Precious Furs Pet Resort